At Bahia Property Management, we believe great service goes beyond responding — it’s about guiding and resolving. A recent experience with one of our tenants highlights how our commitment to timely action and clear communication makes all the difference.
On June 4, just after business hours at 5:51 p.m., a tenant called our emergency line due to an issue with the air conditioning. That same evening, at 9:50 p.m., one of our trusted vendors visited the property, was able to restore temporary cooling, and recommended an evaporator cleaning to prepare the system for the upcoming summer heat waves. He also advised that, given the unit’s age and poor condition (over 10 years old), a full replacement would be the best long-term solution.
On June 5, we shared the vendor’s recommendations with the property owner, who opted to send his own technician for a second opinion. On June 11, the owner approved moving forward with the replacement through our vendor. We scheduled the installation immediately, and the new unit was successfully installed the next day, on June 12.
Throughout the process — from June 5 to June 11 — our team maintained daily contact with the tenant, keeping her informed and reassured that we were actively working with the owner toward a final resolution. Although the unit continued to cool the home, it wasn’t operating efficiently, which made the replacement the right decision. We clearly explained this to the owner, emphasizing how inaction could negatively affect his tenants' comfort and satisfaction.
On June 13, the tenant confirmed that the new A/C unit was fully installed and the home was cooling properly.
Her satisfaction was reflected in her review:
“Excelente equipo de trabajo. Excelente servicio... recomendado.”
(“Excellent team. Excellent service... highly recommended.”)
Stories like this are a clear reflection of what sets us apart: proactive, empathetic property management focused on protecting both your investment and your tenants’ well-being.
