Delay or Failure to Make Monthly Payment
Some property management companies delayed or stopped paying the owners. Many owners had to wait over a month to see the deposit in their bank account. When they asked questions, the managers would say “the tenants paid late“. So they had no control.
Worse, some property managers fail to make the required payments such as HOA or vendor fees. Recently an owner decided to switch to Bahia, because we helped them discover that the property manager stopped paying the HOA dues over a year ago. (Fortunately, the HOA did not foreclose on the property yet, so we were able to save the owner’s property.)
Bahia’s Promise #1: Get paid on time every month.
We pay our owners by 7th – 10th of each month. Like clockwork, you’ll see the funds directly deposited into your account on time. There is a lot of behind-the-scenes work we do to make it happen (such as Our Zero Tolerance Rent Collection process). Bottom line: We collect rent and pay you on time.
Unfair billing practices
Some property managers were billing the owner multiple times for the same repairs. Every time a tenant vacated, the owners were billed for the same equipment (we’ve seen “fan chain”, “stove screws” etc.) The owners thought, “Why would the same items break every year?”
There were property management companies who charged them extra for each repair. This is known as “upcharge,” or padding the bill. Other managers received a kickback from the vendors they assigned the work to. This created a conflict of interest.
Bahia’s Promise #2: No hidden fees, kickbacks or upcharges.
We do not financially benefit from choosing one vendor over another. Whatever savings we create will benefit the owner directly. There are no hidden fees, padded bills or kickback agreements with any vendors. (The only thing we require is that the vendors be licensed, bonded and insured for your protection.)
Not knowing where the money went
We know owners who never received monthly statements from their property managers. No receipts for expenses, either. They had no idea where the money was going, and why they were not getting paid in full.
Bahia’s Promise #3: Real Time Financial Information in the Owner Portal
In addition to the monthly and annual financial statements, we provide the Online Owner Portal. In the Owner Portal, all transactions get updated in real time with relevant invoices and receipts. You will see with 100% clarity where the money is going at all times.
Their rent was set too low
Even though the market rent was rising each year, their property’s rent was kept low. The property managers never raised the rent, so the same tenants would stay in the unit for years at a discount. In some markets the rents are rising over 5% each year. Over several years this can add up to thousands of dollars of additional rent.
Bahia’s Promise #4: Annual Rent Analysis to Raise Rent When Needed
Each year, we check to make sure your rent is comparable with similar properties in the area. In a busy rental market with high demand, the rent should go up every year.
It was impossible to get hold of the property manager
Some owners received no communication from the property manager. They received no response to emails or voicemails.
One property manager placed a tenant who turned out to be a con artist. The tenant never paid rent. The owner lived abroad, and could not get hold of the property manager for months. Finally he had to come to Florida to deal with the issue himself (and hire a new property management company). Another owner discovered that their property manager never dealt with tenant requests. When we took over the management of their apartment building, we found a small mountain of maintenance requests shoved into a desk drawer, unattended.
Bahia’s Promise #5: We are here for you.
We’re available on the phone, email or your Owner Portal. You can call or email us with questions any time. We respond to emails in 1 business day. Because we have a strong team, there will always be someone that can assist you regarding your property.
Many owners find the experience working with Bahia Property Management to be refreshingly different. Contact us. Your property deserves the best management service available!GET FREE RENTAL ASSESSMENT FOR YOUR ORLANDO PROPERTY
“Very happy with the tenants that Bahia gets. They do really great background checks.”
5-Star Customer Service
Our services cover a wide range of options and this is why we have 5-Star Customer Service Reviews that describe us as “Responsive, informative, helpful and professional.” From leasing, maintenance to accounting, the entire Bahia team will work to make sure your property is taken care of. Our small yet efficient team gets raving client reviews!
Strict Tenant Screening
We go the extra mile to ensure you have a qualified tenant. We take the time to check and verify employment and proof of income to fully qualify each applicant as well as their nationwide criminal background check, credit history, and rental history.
Find qualified tenants. Advertise your home at no extra cost. Bahia Property Management Marketing finds you qualified tenants and we advertise your home at no extra cost! Of course, in addition to the usual “For Sale” sign, our services include listing your property on over 50 real estate websites, as well as on Multiple Listing Service used by hundreds of realtors.
Fully Bilingual Staff
Did you know that over 20% of Florida residents are Spanish speakers? Our staff members are fully bilingual, and being able to market to this language group increases your chance of finding good quality tenants. From the online portal to local utility setup, our transparent system gives our remote owners the convenience and peace of mind they crave.
Attorney Prepared Lease
Updated Florida Landlord Tenant Law. Our staff regularly attends training to keep up with the changing Landlord Tenant law as we stay current with the updated Florida Landlord Tenant Law. We use one of the most reputable real estate legal firms to protect your interest.
24/7 Emergency Line
We have an emergency response team dedicated to ensuring your property’s security. Emergencies such as flooding can seriously damage your home if not responded to right away, so our 24/7 emergency line ensures that your property is protected at all times.
Clients in 20+ Countries
A dependable property management service for international homeowners. From online portals to local utility setup, our transparent system gives our remote owners the convenience and peace of mind they crave.
Effective Rent Collection
Our tenants pay rent on the 1st of the month. No excuses. We’ll share investing strategies and take care of rehab, repairs, tenants, property management, and even renting your home! Our tenants pay rent on the 1st of the month. No excuses. We make it easy for tenants to pay rent on time by using our online tenant portal.
Move In/Move Out Report
Detailed reports with photos ensure accurate records are kept.Having to go through the Move-In / Move-Out process is not an easy task, this is why we provide detailed, easy to read reports with photos included which are essential in order for you to be compensated for tenant damages.
Offices in 3 Major Cities
Experienced Florida company serving Orlando, Tampa and Miami area. Bahia Property Management is a company which serves in 3 Major Cities such as Orlando, Tampa, and Miami area so we are familiar with the Florida Tenant-Landlord Law.
Get Paid By The 7th
We direct-deposit your rent into your bank by the 7th or sooner, every month. No more waiting for a month to get paid! As soon as the tenant’s payment clears the bank, we immediately deposit the rent into your bank account, sometimes even on the 1st.
Online Owner Portal
Easily access up-to-date reports, invoices, leases and financial records. Our online owner portal gives you convenient access to real-time information. View financial and maintenance reports, copy of legal documents as well as receipts. It counts with easy access to date reports, invoices, leases, and financial records.
120 Day Money Back Guarantee
You’ll receive excellent service… Or we’ll refund your management fee. We will make sure you receive excellent service… Or we’ll refund your management fee, this is the policy of our 120 Day Money Back Guarantee. We’re committed to excellence in customer service. If you’re not thrilled about the way Bahia works after 120 days, we’ll refund your management fees.
A+ Rated by BBB
We’re accredited by Better Business Bureau with the highest rating. We’re accredited by Better Business Bureau with the highest rating! Better Business Bureau accreditation stands for the highest standards of business conduct. We strive to continue improving the quality of our service to be the gold standard of our industry.
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Watch Jenn Cook, one of the company co-owners, discuss Bahia’s policy on kickbacks:
As a property owner, you should be able to trust your property manager to work with your best interests in mind. Arrangements like kickbacks create conflicts of interest between you and your property manager.
Bahia Property Management never accepts kickbacks from the vendors we use. We never have, and never will.