Owner Frequently Asked Questions

Find answers to the most commonly asked questions from owners.  You can contact 407-956-5441 or [email protected] if you need further assistance.

Yes!  We have a 24/7 maintenance line tenants can call in case of emergencies. This line is monitored after hours, including holidays and weekends. After confirming the urgency of the situation, we’ll dispatch vendors ASAP.

For properties in most price ranges, we can find qualified tenants within 21 days or less.  The rental demand tends to be high in May through August.  During the peak season, properties tend to go much quicker, sometimes within days.  Winter is the slow season, and properties tend to take longer to rent.

Most often, this is due to not agreeing to the Portal ‘terms and conditions’ first.  You need to log in using your PC when you first receive the log in information from your property manager. After logging in through your PC, you’ll be able to agree to the terms and conditions. Afterward, you’ll be able to log in using your smartphone.

For a question regarding your statement, please contact our accounting department.

Yes, we are a full service real estate brokerage.  We can help sell your property with or without tenants.  We have a list of investors who are looking for investment properties, and this can lead to a quick sale.  Please contact your property manager for more detail.

We manage all types of residential properties.  Our portfolio includes single-family homes, condos, townhomes, duplex, triplex, quadplex and apartment buildings.

We direct deposit the rent into your bank account as soon as the tenant’s payment clears the bank.  The bank requires 3-7 business days to clear.  This means typically you’ll see your rent payment in your bank between 5th-10th of each month.  

Learn How Much You Can Earn From Your Property

Contact us today to maximize your rent income while reducing vacancy.